 To find a specific topic, press CTRL F and
type in the keyword to direct you to the topic if
listed below.1) What is a Nettalk
Voiceline Phone Service?
Nettalk Voiceline Phone
Service is like any other telephone service that
you use today, provided to you by your local
provider. You will need High Speed
Internet.
Nettalk Voiceline Phone Service
is the Next Generation Telephone Service that you
get anywhere in the world over the Internet
combining high speed Internet and standard PSTN
Connections.
The Nettalk Voiceline Phone
Service works via broad band Internet service, no
matter where in the world.
Nettalk
Voiceline is a fully functional Telephone Line
that allows you to make and receive phone calls
just like a regular phone line service, with all
the
features like call waiting, caller id, 3 way
calling and with the certainty that you will be
paying only a fixed per month charge.The Uniqueness about the
Nettalk Voiceline is that it is available anywhere
in the world, and not just in the United States.
You can Install a Nettalk Voiceline in US, Canada,
China, India, Middle East or Africa & you will
still get a USA Telephone number, on which you can
make and receive phone calls, FREE.
You can be located anywhere
in the world and still receive the phone calls on
your US based number, and there will be no extra
per minute charge.
The Nettalk Voiceline
Phone Service also allows you to make a call to
anywhere in the United States and Canada for ZERO
Cents Per Min, Yes, that's right, its 100% Free to
call anywhere in the United States and Canada via
our service.
You can make local and Long
distance calls for one flat per month
charge.
You can also make CHEAP
InternationalCalls. check our rates on http://www.nettalkvoiceline.com/rates.htm
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2) How does Nettalk Voiceline
works?
When
You order Nettalk Voiceline Service, you get a CPE
(Customer Premises Equipment) that you plug on
your dsl or cable modem. Then You attach your
telephone set to it and start making phone
calls.
When
you place a call using Nettalk Voiceline Phone
Service, it goes through the Internet, to one of
our many PSTN gateway servers, then places a call
to the number you are calling, making it work the
same way like you use your phone today.
If
you place a call from a Nettalk Voiceline to
another Nettalk Voiceline Subscriber, the system
opens a Direct Connection between the 2 Nettalk
Voicelines over the Internet, bypassing the
regular telephone
system.
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3) Is it hard
to Install?
Nettalk Voiceline is as
easy. Attach the provided device to your router
(Recommended routers are Linksys, Netgear or
Dlink) on an empty Ethernet port, and a telephone
set on the LINE 1 port on your CPE.
Pick up
the phone, and your Nettalk Voiceline will be
working.
If for any reason its not working,
Please re-start the CPE and wait for 2 mins, and
if it still does not work, Please visit the
support web site on www.nettalkvoiceline.com/support/
to do the installation again or to contact
us.
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5) How do I receive phone
calls on my Nettalk Phone?
Nettalk
Voiceline is like any other phone service, you
receive the calls on your issued
number.
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6) How do I connect 2 or
more offices using the Nettalk Voiceline
?
If you
have 2 more more locations and you talk a lot
between them, you can equip them with the Nettalk
Voiceline service or offer them the Nettalk
Voiceline 3000 or Nettalk Voiceline 800 models or
get them a callkiosk.
All these are our other
products, and are totally different from the
Nettalk Voiceline Service.
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7) Who can
you call using this Nettalk
Voiceline
You can call ANY telephone
number in the United States and Canada, a land
line or a Cell Phone, just like you would call
from your normal telephone line, in any country,
But you will use our Flat US$69 per month
rates.
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8) Legal
Status:
Nettalk Voiceline is TOTALLY
Legal In the USA and approved by the FCC, Most of
the Europe, Singapore, Sultanate of Oman, Hong
Kong and other countries.
Please Check with
Your local PTT concerning other countries'
laws.
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9)
Requirements?
A Local Broadband
Internet connection like DSL, cable Internet, or
partial or full t1 connection.
A broadband
router, with DHCP on it. (We recommend Linksys or
Netgear routers)
A telephone
set.
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10) Will this really
work?
This is a very, very common
question we get. Of course, IT
WORKS!!
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11) Any
Guarantees?
If our service does not work
for you, and you return it within 30 days. You
still have to pay the monthly service fee and
Activation Charge, but we will not charge you the
cancellation fee
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12) Where can
I call from and where to?
Nettalk
Voiceline allows you to call FROM ANYWHERE IN THE
WORLD to USA and Canada at one fixed rate per
month. No one can match that convenience and
savings plus offer customer service in several
languages and give you the customer a web site to
control settings and requests for your
service.
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13) How much bandwidth
does this phone consume?
You will
need approximately 35 K available bandwidth for
each phone that will be in use at the same time.
Test your bandwidth from the bandwidth meter on
http://backup.myNettalkphone.com/test/
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14) How does the quality
of the call compare to that of a regular telephone
call?
Nettalk Voiceline Gives you a
quality same as a regular telephone call. Call us
on 1-954-246-3421 to check the sound
quality.
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15) What if you don't have
my local area code?
Nettalk
Voiceline service works from any location,
regardless of area code. Just choose one of the
available area codes when you set up your phone
number. Even if Nettalk Voiceline does not have
your local area code, you can still get our great
$69 flat rate for local and domestic long-distance
calls and your calls to
Canada.
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16) Can I still dial 911
for emergency assistance?
We do not
support 911 calling at this time, nor do we offer
Enhanced 911 (E911). NettalkPhone plans to deploy
short-form emergency services in selected areas by
Q2 2003. The service will be similar in its
functionality to local 911 services.
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17) Can I
transfer my current phone number to Nettalk
Voiceline ?
Transferring your current
phone number is not available at this
time.
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18) Can I use
Nettalk Voiceline with a dial-up
connection?
Due to the configuration
mishaps, we do not support users to use dialup
connections, however we have users who do use it
on dialup.
http://www.nettalkvoiceline.com/support/ shows how
you can use it on dialup.
We do NOT recommend
that if you are in the US to use it on a dialup
connection.
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19) Can I use
my computer while I talk on the
phone?
Yes. Nettalk Voiceline works
independently of your PC. If you want to surf the
Web and use your Nettalk Voiceline phone at the
same time, all you need is a
router.
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20) Can I use the service
if I have a home alarm system?
Yes, you can.
But we recommend that you keep a basic telephone
line to support your home alarm
system.
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21) How many
telephones extensions can I
have?
There are four ways to plug
multiple extensions into your ATA. Please note
that currently only phone port 1 is used by our
service.
1. You can purchase a multiple
jack extension connector, and then connect it to
phone port 1 of the ATA. This will allow you to
have multiple phones on a single Nettalk Voiceline
line.
2. Some of our customers use cordless phone
systems that come with a base unit and extra
handsets. The base station of the cordless
telephone plugs directly into the ATA. Multiple
handsets can be placed anywhere in the
house.
3. You can purchase wireless phone jacks. The
base unit connects to the ATA and the wireless
jacks plug into your household electrical outlets.
A telephone connects to the wireless jack. Please
note that only the phone attached to the base unit
will display caller ID information. Note: During
testing in our lab, we noticed sporadic dropped
calls on the extension phones and an inability to
talk on more than one phone at a
time.
4. Some of our customers have
plugged the ATA directly into the existing
telephone wiring in their homes. The manufacturer
of the adapter does not recommend hooking anything
to the adapter other than a telephone, but you can
seek advice from an electrician or someone who is
familiar with internal telephone wiring on how to
best connect it to your current wiring to take
advantage of multiple extensions. We would advice
that you check the wiring on the jacks to make
sure you don't have live PSTN voltage on the jacks
before connecting them to the ATA (this can be
easily done by using a line tester). Be advised
that any damage resulting from practices contrary
to manufacturers' recommendations for the ATA will
not be covered by warranty.
22) How do I
get multiple phone lines?
To get multiple
lines, you must open multiple accounts. We offer
Corporate discounts for customers who have over 10
lines.
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23) Is Nettalk Voiceline
like a cell phone?
No, it's not.
Nettalk Voiceline provides stable, premium
telephone service over a high speed Internet
connection. However, Nettalk Voiceline does
provide one of the advantages of a cell phone:
your phone number will stay connected to your
basic Nettalk Voiceline equipment (namely, your
ATA 186 or Motorolla phone adapter). So if you
bring this equipment along with you when you
travel, and connect it to any high-speed Internet
connection at your new location, you'll be
reachable at your phone number wherever you
are.
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24) Can I
take my phone line and number with me when I
travel?
Absolutely. You can use your
Nettalk Voiceline service wherever you travel as
long as you have a high-speed Internet connection,
and a DHCP on that network.
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25) Does the person I'm
calling need to have Nettalk Voiceline
also?
No, you can call anyone you
like--just like you do now.
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26) Do you
support three-way calling?
We do support
three-way calling. However, your three-way calling
service may not always work. It depends on whether
you can maintain sufficient bandwidth for the
duration of the call.
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27) I don't
understand. Will I speak through the computer or
the telephone?
Nettalk Voiceline operates
independently of the computer. You speak through a
telephone.
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28) Will I be
listed in the phone book if I have phone
service through Nettalk Phone
?
No you won't. Nettalk Voiceline phone
numbers are not listed in the telephone
book.
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29) My
question was not answered, how do I contact
you?
For Any Kind of further
Questions or Placing an order please visit our
contact us form or email to support@nettalkvoiceline.com
We
KNOW that once you try the Nettalk Voiceline Phone
Service, you will LOVE IT!
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30) Can I use
multiple phones with the phone
adapter?
There are four possible ways
to plug multiple extensions into your phone
adapter. Please see How many telephones and phone
lines can I use? (above) for more
information.
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31) Are you
Mac compatible?
Yes, Voice works with Macs.
Voice Voicemail works with Macs using Media Player
7 or QuickTime. Supported browsers are Safari and
IE 5.2.
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32) What is a router and
why do I need one?
You need a DSL/cable Web-safe
router in your network. The router will allow you
to use your Nettalk Voiceline service at the same
time that you surf the Web. If you are a DSL
subscriber, you will need a router to login to
your DSL service because the ATA device will not
perform the log in.
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33) Must the
computer be turned on to make my phone
work?
No, your computer does not
need to be turned on. Nettalk Voiceline works
independently of your PC.
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34) I have a fax machine.
Can I still use Nettalk
Voiceline?
Yes, Nettalk Voiceline allows
you to use a fax machine with our
service.
Please note if you are overseas
and wish to use faxing, it may not work all the
time, you should contact customer care to confirm
what service you are using, and they may tweak
your service to make it work on faxing, but this
requires at least 90k of bandwidth used, compared
to 30k with voice.
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35) I have Home Networking. Can I still
use Nettalk Voiceline ?
Yes,
you can use Nettalk Voiceline with Home
Networking.
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36) Are there any start-up
costs?
These
are the charges:
CPE - Cicso ATA186 ( Customer
Premises Equipment) $150
(we lend you the CPE
if you are a business with good standing or after
checking your credit, there is no monthly rental
for the CPE)
Setup Fee: $60
Shipping:
Inside the United States: $15
Canada: $25
India / Pakistan: $49
International: $49 -
$99
- Please visit www.fedex.com/us/ to find
out exact rates.
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37) How do
you bill for services?
Nettalk
Voiceline will charge your credit card
automatically on a monthly basis. Your billing
cycle starts when your telephone number is
assigned to you and your voicemail account is
created. Thereafter, you'll be able to view your
up-to-date charges online at any time from any
computer with a Web
browser.
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38) Can I use Nettalk
Voiceline without a credit
card?
Yes no. Currently, Nettalk
Voiceline accepts credit cards, western
Union and direct debit service to our
checking account for customers in
Jamaica
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39) Will I get a paper
invoice?
No,
you won't. In order to bring excellent service at
the lowest possible cost to our customers, your
Nettalk Voiceline monthly charges and account
activity can be viewed online only. Your online
account statement is available 24/7. To keep a
paper record of your phone activity, simply print
one off the Web.
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40) Are you sure I don't
pay for incoming calls?
We're absolutely sure. There
is no charge whatsoever for incoming
calls.
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41) How do I report a
service problem?
Simply contact us via your
online account by logging in to your
account.
42) How do I return the
device?
Please refer to the Terms of
Service for our return policy. To return a
product, please contact Customer Care by logging
on to your account or telephone to obtain a return
merchandise number (also known as an "RMA"). If
you are returning the Cisco ATA 186, please also
have the MAC address available. The MAC address is
located on the bottom of the Cisco ATA 186
device.
All returns must contain the
original manufacturer's packaging, manuals, and
cables along with the original packing slip. If
these items are not included, the return may be
subject to a restocking fee of 15% or $100.00,
whichever is greater. The RMA must be written on
the packing slip and on the outside of the box
including your contact information (name, address,
phone number). The RMA number must also be listed
inside the package. Products that are returned
without an RMA will be returned to the
shipper.
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43) How can I track my
order?
Login to your account, from
www.nettalkvoiceline.com/login/ Click on Order,
Click on "Track Order"
If you have not received
your shipment and it has been more than seven days
since you placed your order, please contact
Customer Care from the same site.
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44) Can I
cancel at any time?
Yes. You can cancel your
service at any time. If you cancel within the
first 30 days of service for any reason, we'll
waive the $99 disconnection fee and refund your
activation fee but not the shipping costs and the
first month of service.*
If you cancel after
the first 30 days of service, you will be subject
to the $99 termination fee.
You will also
be charged for that particular month's
billing.
*You must cancel your service
within 30 days of the activation of your account,
return your equipment within 14 days of
cancellation.
You are responsible for any
charges for directory assistance calls. Customer
is responsible for return
shipping.
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